Frequently Asked Questions
General Questions
No, we are 100% cruelty-free. Our products are never tested on animals.
Do you test on animals?
Yes! Our products are formulated with gentle, natural ingredients that are safe for all skin types, including sensitive skin. They are dermatologist tested, and pediatrician approved for your peace of mind.
Are your products safe for sensitive skin?
Vashti Aviana is a luxury personal care brand designed for mothers and babies, offering high-quality, all-natural products that nourish, soothe, and pamper.
What is Vashti Aviana?
We use the highest quality natural and organic ingredients whenever possible, ensuring the best care for you and your baby.
Are your products organic or natural?
Product & Ingredients
Yes! Our baby products are pediatrician approved and designed to be gentle and safe from day one.
Can I use your baby products on newborns?
Yes! Our baby products are pediatrician approved and designed to be gentle and safe from day one.
Are you products pediatrician approved?
We focus on luxury, innovation, and wellness, using breast milk-based baby care and goat milk-infused products for moms. Every formula is designed to nurture, hydrate, and protect, and our products are dermatologist tested, and pediatrician approved for safety and effectiveness.
What makes Vashti Aviana different from other personal care brands?
Yes! Many of our formulations, especially those with goat milk and natural oils, are designed to soothe and hydrate dry, irritated skin. Additionally, breast milk is known for its powerful healing properties and is great for soothing eczema in babies, which is why we incorporate it into our baby care products.
Do your products help with eczema or dry skin?
Ordering & Shipping
Once your order ships, you’ll receive a tracking link via email or SMS.
HOW CAN I TRACK MY ORDER
Orders are typically processed within 1-2 business days and shipped within 3-7 business days, depending on your location.
How long does shipping take?
We currently ship internationally.
WHERE DO YOU SHIP?
Please contact our support team at care@vashtiaviana.com within 7 days of the expected delivery, and we’ll do our best to make it right!
What if my order is lost or damaged?
Returns & Exchanges
Email us at care@vashtiaviana.com with your order number, and we’ll guide you through the process.
How do I start a return?
We accept returns on unused, unopened products within 30 days of delivery. Due to hygiene reasons, we cannot accept opened items.
What is your return policy?
Subscriptions & Discounts
We’re working on it! Stay tuned for updates on how you can earn rewards.
Do you have a rewards or referral program?
Yes! Sign up for our email/SMS list to receive a percentage off your first order.
Do you offer discounts for new customers?
Yes! Subscribe and save on your favorite products with auto-delivery options.
