Frequently Asked Questions
General Questions
No, we are 100% cruelty-free. Our products are never tested on animals.
Do you test on animals?
Yes! Our products are formulated with gentle, barrier friendly ingredients and tested for all skin types—including sensitive skin—for your peace of mind.
Are your products safe for sensitive skin?
Vashti Aviana is a luxury personal care brand designed for mothers and babies, offering high-quality, all-natural products that nourish, soothe, and pamper.
What is Vashti Aviana?
Our formulas combine gentle, safe ingredients—including plant-derived and naturally inspired components—to provide the best care for you and your baby.
Are your products organic or natural?
Product & Ingredients
Yes! Our baby products are designed to be gentle and safe from day one.
Can I use your baby products on newborns?
Yes! Our baby products are tear-free.
Are you products tear-free?
We focus on luxury, innovation, and wellness, using breast milk-activated baby care and goat milk-infused products for moms. Every formula is designed to nurture, hydrate, and protect, and our products are tested for safety and effectiveness.
What makes Vashti Aviana different from other personal care brands?
Our NEA Seal-approved products gently hydrate and soothe dry, sensitive skin with barrier-friendly ingredients like breast milk and goat milk.
Do your products help with eczema or dry skin?
Ordering & Shipping
Once your order ships, you’ll receive a tracking link via email or SMS.
HOW CAN I TRACK MY ORDER
Orders are typically processed within 1-2 business days and shipped within 3-7 business days, depending on your location.
How long does shipping take?
We currently offer domestic shipping within the United States and its territories.
WHERE DO YOU SHIP?
Please contact our support team at care@vashtiaviana.com within 7 days of the expected delivery, and we’ll do our best to make it right!
What if my order is lost or damaged?
Returns & Exchanges
Email us at care@vashtiaviana.com with your order number, and we’ll guide you through the process.
How do I start a return?
We accept returns on unused, unopened products within 30 days of delivery. Due to hygiene reasons, we cannot accept opened items.
What is your return policy?
Subscriptions & Discounts
We’re working on it! Stay tuned for updates on how you can earn rewards.
Do you have a rewards or referral program?
Yes! Sign up for our email/SMS list to receive a percentage off your first order.
Do you offer discounts for new customers?
Yes, it is coming soon! Be the first to subscribe and save on your favorite products with auto-delivery options.
